CANCELLATION POLICY
PLEASE REVIEW OUR 8-HOUR CLASS CANCELLATION POLICY.
WHAT IS THE CANCELLATION POLICY?
We have an 8-hour cancellation policy. You may cancel any class reservation at least 8-hours prior to class start time with no penalty and the class credit will be available for you to rebook.
A class that is cancelled less than 8-hours prior to start time is considered a "Late Cancel" and will be forfeited (if booked using a class credit) or assessed a $15 fee (if booked using an Unlimited option).
A class that is booked but not attended is considered a "No Show" and will be forfeited (if booked using a class credit) or assessed a $20 fee (if booked using an Unlimited option).
CAN I SWITCH CLASSES?
If it is more than 8 hours before the class start time, you can switch classes by cancelling the class you are enrolled in and booking a new class time. Same day or last-minute class swaps are still subject to our 8-hour cancellation window
What if I’m added to class off the waitlist?
The waitlist is active up until 8-hours prior to class start time. When a spot becomes available, you will AUTOMATICALLY be added to class. A notification e-mail (and/or text message if you're opted in) will be sent to you.
Once added to class, the reservation is automatically confirmed and subject to our 8-hour cancellation policy.
IMPORTANT !!!
If you are waitlisted for a morning class, chances are high that you will be added to class in the middle of the night. If you DO NOT want to be automatically added to class, please CANCEL your spot on the waitlist prior to going to bed.
HOW DO I CANCEL A CLASS?
Classes can be cancelled by:
Step 1: Log into your account either on the studio schedule page or at the bottom of our website by clicking on "My Account."
Step 2: Select "Schedule" to view your upcoming class reservations. Select "Cancel" next to the reservation you wish to cancel.
If you have trouble cancelling a reservation please contact us via email at Hello@CoreologyFitness.com