CANCELLATION POLICY
PLEASE REVIEW OUR 8-HOUR CLASS CANCELLATION POLICY.
WHAT IS THE CANCELLATION POLICY?
We have an 8-hour cancellation policy. You may cancel any class reservation at least 8-hours prior to class start time with no penalty and the class credit will be available for you to use for a future booking.
A class that is cancelled within 8-hours of class start time is considered a "Late Cancel" and will be forfeited (if booked using a class package) or charged a $15 fee (if booked using an Unlimited Membership/Pass).
A class that is booked but not attended is considered a "No Show" and will be forfeited (if booked using a class package) or charged a $20 fee (if booked using an Unlimited Membership/Pass).
CAN I SWITCH CLASSES?
If it is more than 8 hours before the class start time, you can switch classes by cancelling the class you are enrolled in and booking a new class time. Same day or last-minute (within 8 hours to class start time) swaps are considered a ‘Late Cancel’ and are still subject to our 8-hour cancellation policy.
What if I’m added to class off the waitlist?
The waitlist is active up until 8-hours prior to class start time. When a spot becomes available, you will AUTOMATICALLY be added to class. A notification e-mail (and/or text message if you're opted in) will be sent to you.
Once added to class, the reservation is automatically confirmed and subject to our 8-hour cancellation policy.
If you are still on the waitlist within 8 hours of class time and you are still interested in attending, we recommend arriving to the studio to check in for our ‘in person’ waitlist. While we cannot guarantee a space in class, you may wait to see if a space becomes available after class start time (we offer a 5 minute grace period for late arrivals). You will NOT be penalized should no space become available, your class will be returned to your account for future booking.
If you are on the waitlist for a morning class, you may be added if a space becomes available before the 8-hour cancelation window closes. Please treat a space on the waitlist like a reservation for class. If you NO LONGER wish to attend class in the morning, please remove yourself from the waitlist prior to going to bed (you can always check in the morning for a free spot!). If you do not cancel your space from the waitlist and you are added to class, you are responsible for attending. We will never add you to class within 8 hours of class time to avoid last-minute conflicts. Once within 8 hours of class time, we recommend canceling your space on the waitlist to see if open spaces have become available for same-day or early morning classes.
HOW DO I CANCEL A CLASS?
Classes can be cancelled by:
Step 1: Log into your account either on the studio schedule page or at the bottom of our website by clicking on "My Account."
Step 2: Select "Schedule" to view your upcoming class reservations. Select "Cancel" next to the reservation you wish to cancel.
If you have trouble cancelling a reservation please contact us via email at Hello@CoreologyFitness.com